Effective Date: 15 march 2025
1. Overview At Kaina Cosmetics, we strive to provide high-quality skincare products. If you are not satisfied with your purchase, we offer a return and refund policy under the conditions outlined below.
2. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- Returns must include proof of purchase (order confirmation or receipt).
- We do not accept returns on used, opened, or damaged products due to hygiene reasons.
3. Non-Returnable Items The following items cannot be returned:
- Opened or used products.
- Items purchased on sale or with a discount code.
- Gift cards or promotional items.
- Customized or personalized products.
4. Return Process
- To initiate a return, email us at info@kainaskincare.com with your order details and reason for return.
- Once approved, we will provide return instructions, including the shipping address.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping method for your return.
5. Refund Policy
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to the original payment method.
- Shipping fees are non-refundable.
- If you have not received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.
6. Damaged or Defective Products
- If you receive a damaged or defective product, contact us within 3 days of delivery with photos of the issue.
- We will replace the item or offer a full refund, including shipping costs.
7. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange, email us at info@kainaskincare.com with details of the issue.
8. Contact Us For any return or refund inquiries, please contact us at:
Kaina Cosmetics
559, Ground Floor, Road No. 1, Ghitorni, New Delhi, Delhi 110030
Email: info@kainaskincare.com