Effective Date: 15 march 2025
1. General Information At Kaina Cosmetics, we strive to ensure timely and efficient delivery of your orders. This Shipping Policy outlines the shipping options, costs, and estimated delivery times for orders placed on Kainaskincare.com.
2. Shipping Locations
- We currently ship across India.
- International shipping is not available at this time.
3. Processing Time
- Orders are processed within 1 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing delays may occur due to high order volumes, unforeseen circumstances, or public holidays.
4. Shipping Methods & Delivery Time
- We offer standard and expedited shipping options.
- Estimated delivery time varies based on location:
- Standard Shipping: 6 business days.
- Expedited Shipping: 10 business days.
- Delivery times may be subject to delays beyond our control, such as weather conditions or courier delays.
5. Shipping Charges
- Shipping costs are calculated at checkout based on order value and delivery location.
- Free shipping may be available for orders exceeding Rs. 3000.
- Any applicable shipping charges will be displayed before payment.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order using the provided tracking details on the courier’s website.
7. Failed Delivery & Address Issues
- Please provide accurate and complete shipping information at checkout.
- If a package is undeliverable due to incorrect address details, we are not responsible for delays or additional costs.
- If an order is returned to us due to an incorrect address, re-shipping charges will apply.
8. Damaged or Lost Packages
- If your package is lost or arrives damaged, contact us at info@kainaskincare.com within 2 days of expected delivery.
- We will assist in resolving the issue with the courier service.
9. Changes to Orders
- Once an order is placed, changes to shipping details cannot be guaranteed.
- If you need to modify your shipping address, please contact us immediately at info@kainaskincare.com.
10. Contact Us For any shipping-related inquiries, contact us at:
Kaina Cosmetics
559, Ground Floor, Road No. 1, Ghitorni, New Delhi, Delhi 110030
Email: info@kainaskincare.com