Return and Refund Policy

Thank you for shopping at Kaina Cosmetics. We appreciate your business and strive to provide you with the best customer service possible. Please review our return and refund policy below.

  1. Eligibility for Returns:
  • We accept returns for unopened and unused products within 14 days of the delivery date.
  • Products must be in their original condition and packaging.
  1. Initiating a Return:
  • To initiate a return, please contact us via email at info@kainaskincare.com or phone at +91 95997 70966
  • We will provide you with a return authorization number and shipping instructions.
  • The return authorization number must be included with your returned product.
  1. Refunds:
  • We will issue a refund for the returned products, minus any shipping fees, within 14 days of receiving the returned products.
  • Refunds will be issued to the original payment method used to make the purchase.
  • We are not responsible for any fees charged by your payment gateway provider (e.g., Razorpay, PayPal) for the refund.
  1. Return Shipping:
  • You are responsible for the cost of shipping the returned products to us.
  • We recommend using a shipping method that includes tracking and insurance, as we are not responsible for lost or damaged packages.
  • We do not accept returns of opened or used products.
  1. Exchanges:
  • We do not offer exchanges at this time.
  • If you wish to exchange a product, please initiate a return and make a new purchase.
  1. Damaged or Defective Products:
  • If you receive a damaged or defective product, please contact us within 48 hours of receipt of your order via email at info@kainaskincare.com or phone at +91 95997 70966
  • We may request photos of the damaged or defective product and packaging.
  • We will provide you with a return authorization number and shipping instructions.
  • We will replace the damaged or defective product at no additional cost to you.
  1. Cancellations:
  • You may cancel your order at any time before it has shipped.
  • To cancel an order, please contact us via email at info@kainaskincare.com or phone at +91 95997 70966
  • If your order has already shipped, you may initiate a return following our return policy.

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us via email at info@kainaskincare.com or phone at +91 95997 70966.