Thank you for choosing Kaina Cosmetics for your cosmetic needs. Our goal is to provide you with quality products and services. Here are the details of our shipping policy:

Shipping Methods: 

We ship our products worldwide through various shipping partners. The shipping charges may vary depending on the weight and location of the shipment. We offer free shipping on orders above a certain amount, which may vary from time to time. The shipping cost will be calculated at the checkout before you complete your order.

Shipping Time: 

We make every effort to dispatch your order within 1-2 business days from the date of order confirmation. Delivery times may vary depending on your location and shipping method. Generally, the delivery time for domestic orders is 5-7 business days and for international orders, it is 10-14 business days. Please note that delivery times may vary due to circumstances beyond our control such as customs clearance procedures, public holidays, and weather conditions.

Order Tracking: 

You can track your order by logging in to your account on our website. Once your order is dispatched, you will receive a confirmation email with the tracking details. You can also contact our customer service team at info@kainaskincare.com or +91-9319216660 for any queries related to your order.

Shipping Address: 

Please ensure that the shipping address provided at the time of order placement is accurate and complete. We are not responsible for any delays or loss of the shipment due to an incorrect or incomplete address.

Shipping Charges: 

The shipping charges are non-refundable unless there is an error on our part or the product received is damaged. In case of a damaged product, please contact our customer service team within 48 hours of delivery.

Shipping Restrictions: 

We comply with all international shipping regulations and restrictions. However, some countries may have specific restrictions on certain products. It is your responsibility to check your country’s regulations before placing an order.

Payment Gateway: 

We accept payments through Razorpay and Paypal, which are secure and reliable payment gateways. You can choose your preferred payment method at the checkout.

Contact Information:

If you have any questions or concerns about our shipping policy, please feel free to contact us at info@kainaskincare.com or +91 95997 70966.

Address:

Kaina Cosmetics 559,
Ground Floor,
Silver Oak Road Ghitorni, Delhi-30,
India.